Shipping & Returns

 

Shipping Information

Payments:

Teeqa accepts credit card and debit card payments online. This includes Visa, Mastercard and American Express.

Shipping in Australia:

Teeqa delivers via Regular post and Express post within Australia with FREE REGULAR SHIPPING for all orders over $60. All orders will be tracked and shipped via Australia Post or any other local and reputable carrier for the most cost effective shipping option. Orders will be delivered to the closest Australia Post outlet for collection if recipient is not present to receive the order. We accept no responsibility or liability if merchandise is returned to us or if there is a delay in delivery which is beyond our reasonable control. We accept no responsibility or liability for undelivered merchandise. 

How long will my order take?
Teeqa will endeavor to dispatch all stocked orders within 1-2 business days of processing the order. 

AUSTRALIA

Free Regular Post on all orders over $60. Please use code: FREE60 at checkout.
$10.00 Regular Post charge for all orders under $60, delivery within approximately 3-7 business days.
$15.00 Express Post charge, delivery within approximately 1-2 business days.

Orders are processed and delivered Monday - Friday, excluding public holidays. 

Please email us if there are any discrepancies with the delivery of your products.

International Shipping:

Flat rate International Shipping charges are available as per the table below. If you would like more information regarding International Shipping, please don't hesitate to email us at info@teeqa.com.au.

Shipping Rates
 

Easy Refunds & Exchanges

At Teeqa we strive to achieve excellence in customer satisfaction. We understand the need to exchange or refund products when online shopping. 

Proof of purchase is required for all exchanges and refunds and the customer must cover all shipping costs. Please note we cannot offer exchanges or refunds on SALE items.

Exchanges: 

In order to exchange a product due to wrong sizing or preference, please let us know and we will personally ensure you are satisfied with the exchange. 

How do I exchange an item?

If you wish to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Additionally, email us at info@teeqa.com.au so we can seamlessly help you with your exchange. Once we receive your return, we will process a refund for the returned item and notify you via email. Please review our refund policy below for more details. This does not include sale items and postage costs for the returned item must be covered by the customer.

Should the stock no longer be available for exchange, we will notify you of restock dates and offer a refund by crediting your account through your original method of payment.

 Refunds & Returns

If you would you would like to return your order, you may do so within 14 days of receiving your purchase. This is only applicable to full priced items. They must be returned in the original condition in which they were received – unworn, unwashed and with all tags still attached. Any item received in an unsuitable condition will be sent back to you. Please note: shipping and handling costs will not be refunded. Shipping costs for the refunded/returned item must be covered by the customer.

How do I return items for a refund?
If you wish to return a purchase for a full refund please email info@teeqa.com.au. In the email please attach a copy of your purchase receipt and indicate the reason for your return. We will respond to your email within 1-2 business days and guide you through the return process. Once your returned item is received and inspected, we will notify you. If approved, a refund will be made to you by crediting your account via your original method of payment. A refund will take approximately 5-10 business days after the refund is initiated due to banking processes.

What do I get refunded?
You will be refunded the full cost of the item you purchased. Shipping and handling costs for the order cannot be refunded. We thank you for your understanding.

Replacements:

We pride ourselves on high-quality garments. If you believe you have received a faulty garment, it is important you let us know by emailing us as soon as possible in order to resolve the issue for you. Please return the item and provide us with all relevant details including a proof of purchase. Upon receiving and inspecting the item we will process a replacement. If we do not have the product you require in stock, we will custom order it for you free of charge. Custom orders can take between 2-4 weeks to make. 

Similarly, if you have received an incorrect item or an item is missing from you order, email us at info@teeqa.com.au with all relevant details so our Care team can work fast in ensuring you receive the order you purchased.